Why the second hire is a different decision
When you hired the first agent you were choosing between people who all described a plausible future. Now you have a record. The right question is no longer "who is most confident" but "who can explain what happened, using my data, and describe what they would change."
That reframing eliminates most of the calls you are receiving. An agent who has not looked at your showing log cannot have a view on your listing, and an agent who leads with a discount or a database is offering you a product rather than an assessment.
What expired-listing representation should include
- A written diagnosis first. Price positioning against the competitive set that existed at launch, media quality, exposure, showing volume, feedback pattern, and days-on-market damage.
- A pricing recommendation built forward, not backward. Derived from the homes a buyer will tour this month, not from your previous list price minus a round number.
- A presentation rebuild. New photography, new lead image, rewritten copy. Reusing the old media guarantees the relaunch reads as the same listing.
- A defined first-fourteen-days plan with a decision rule agreed before launch, so the response to weak traffic is decided in advance rather than in the moment.
- A willingness to recommend waiting. Sometimes the honest answer is that no relaunch works until a condition item is addressed or a season turns.
Eight questions worth asking
- Having seen my showing log and feedback, which of the six failure variables was the primary cause?
- What was my competitive set on launch day, and where did my price sit inside it?
- What would you price it at now, and how did you build that number?
- What specifically changes in the presentation, and who is producing the media?
- What does the first two weeks look like, day by day?
- At what point, and on what trigger, would you recommend adjusting price?
- Is there a scenario in which you would tell me not to relist right now?
- What is the term of the agreement, and how do I exit it if the plan is not being executed?
The eighth question matters more than sellers expect. A long term with no exit is how a second failed listing becomes a third.
Pitches worth declining
Be cautious with any approach built on urgency: a buyer who supposedly exists already, an offer that expires this week, or a price opinion delivered before anyone has seen the property. Be equally cautious with volume claims — impressions, syndication counts, and social reach do not resolve a price-to-product mismatch, and a home that is correctly positioned is difficult to hide.
Instant-offer and wholesale approaches are not inherently wrong, and for some sellers speed and certainty are genuinely worth the discount. They are simply a different transaction, and should be compared against a prepared relaunch rather than against your failed listing.
How this practice handles it
Seller representation is the majority of the work here, and expired and withdrawn listings are a specific focus within it. The engagement starts with a Listing Recovery Analysis — a written review of the previous listing prepared personally, not generated automatically — and there is no obligation to relist afterward. The full method is described on the Relaunch360 page, and the broader approach to seller representation is on selling a home in Phoenix.
If you are still gathering your bearings after the expiration, what to do when your listing expires sets out the order of operations, and why your house didn't sell covers the diagnosis itself. Background on the practice and brokerage is on the about page.
Common questions
- What does an expired listing agent do differently?
- The work starts with a written review of the failed listing — price against the competitive set at launch, media quality, exposure, showing volume, and feedback patterns — before any discussion of relisting. A first-time listing appointment starts from a blank page. A relaunch starts from evidence, and the evidence should drive the plan.
- How do I choose between agents contacting me after expiration?
- Ask each one what specifically went wrong with your listing and require an answer grounded in your own data rather than the market in general. Agents who lead with marketing volume, a proprietary system, or a buyer they claim to already have are selling a pitch. Agents who ask for your showing log and feedback are doing the work.
- Is Luke Getz taking on expired listings across the Phoenix metro?
- Yes — Phoenix, Scottsdale, Gilbert, Chandler, Mesa, Tempe, Paradise Valley, and Queen Creek. The starting point is a Listing Recovery Analysis rather than a listing appointment, and there is no obligation to relist after it.
Next step
Request a Listing Recovery Analysis
A written diagnostic of your specific listing — price positioning, presentation, exposure, and feedback — prepared by Luke personally. No cost, and no obligation to relist.
Request a Listing Recovery Analysis